Frequently Asked Questions (FAQ)
Lapasar Corporate is a B2B Marketplace which aims to create a supply chain where buying and selling are transparent and merit-based
between user/buyer and vendor.
By digitizing processes as well as the supply base, corporate buyers are able to purchase more efficiently and at the right price.
To proceed with the registration, you may click on this link https://petronas.lapasar.com/app/petronas/
and click on register. Then, fill in all information required and submit the application.
No. There’s no cost implemented for registration.
Within 24 hours from the submission date.
Yes, if you're attached to an expired Petronas license certificate or an invalid license.
Lapasar has about 308 SWEC codes as-to-date that are allowed by Petronas. Click here for 308 SWEC Code on Lapasar for further details..
The login details (username) would be the email address that you put during the registration process. Once the registration is completed,
you will receive an activation email for "activate your account by setting up your password" in the Lapasar system.
a. Click here https://petronas.lapasar.com/app/petronas/ to visit the login page.
b. Click on forget password.
c. Input your email address & click "submit".
d. Check your inbox, Or Junk/Spam mail for an email from “welcome@lapasar.com”.
e. Click the link in the mail & set your new password.
f. You may log in now with your new password.
Set your “Manage Delivery Location”, “Manage Delivery Terms” and submit “Auto Invoice Forms” to start uploading your products.
You may click on the “Upload Products” feature and choose the related SWEC codes and material numbers to add/ alternative to proceed with uploading
your products. For further details, you may contact Lapasar person-in charge or our live chats.
No. Only Petronas users/buyers will be able to see the listed products from suppliers.
No. The products uploaded in the Petronas catalogue, will only be visible to Petronas users/buyers only.
No. All supplier names in the Petronas catalogue are masked on Lapasar Marketplace.
Yes. Suppliers have full control and flexibility to adjust/update the product price, details, inventory, availability, etc. upon product uploaded.
No. Due to the Petronas catalogue requirement, suppliers must include the transportation/shipping fees in the listing price for all Petronas catalogue products.
Lapasar only deducts 3% of commission fee when you receive an order and you have successfully delivered it to Petronas user/buyer.
The commission fee will be charged from your successful order, as per below sample of calculations:
Total Order Value Including Shipping Fee - 3% Commission Fee = Total Payout to Vendor
Kindly refer to the example below for a detailed explanation of how the commission fee is charged per order.
| Total Order Value Including Shipping Fee | RM 300.00 |
| Commission Charge (3%) | - RM 9.00 |
| Total Payout to Vendor | RM 291.00 |
Prices displayed on Lapasar Marketplace to Petronas catalogue must be inclusive of the unit price, transportation/shipping charges and the 3% Commission fee.
Delivery Charges for Petronas must be included in the product unit price. Suppliers may choose to deliver only to selected states, and reflect their delivery charges
based on the selected states only. Suppliers may set their available delivery locations.
Please contact the Lapasar Person-In Charge or the live chats immediately in order for us to inform the users/buyers. Lapasar will try to suggest an alternative
to the users/buyers and proceed with the cancellation upon agreed by them. However, it is the supplier's responsibility to monitor the stock availability from time
to time.
No. Only Lapasar admins have the right to cancel any orders placed. For order cancellation requests, please email to the Lapasar person-in charge or reach us
on the Live Chats.
The cancellation request is only acceptable for a valid reason. Any orders that are requested for more than three (3) times without a valid reason
(such as out of stocks, price increase or failure to logistics) will be under Lapasar monitoring section
and can be lead into a temporary disable of the suppliers account.
There will be no promotions facilities for the Petronas catalogue
No. Suppliers are not allowed to sell used or secondhand products for any Petronas catalogue items / any products sold to other corporate buyers.
No. It is the suppliers full responsibility to ensure that the products/items have been delivered successfully to the end users/buyers.
Lapasar will only be responsible for any order fulfillments/enquiries such as cancellations, disputes or incidents that will require Lapasar to step in.
Yes. Lapasar has a bulk purchase feature for Petronas users/buyers, specifically to negotiate for a better price when purchasing in bulk.
Yes. The supplier needs to submit the automated Lapasar’s Delivery Order (DO) in the Lapasar system.
The Delivery Order (DO) will automatically be generated for order by Lapasar upon order acceptance.
It is compulsory for suppliers to include the Lapasar DO after the product is delivered and upload the signed Delivery Order (DO)
back in the system once they send the products for record-keeping purposes and as a delivery proof.
It is a Petronas users/buyers responsibility to issue the PO.
The Petronas users/buyers will place an order through Lapasar catalogue.
After they issue it, the system will punch-out that order into the Lapasar system and suppliers will receive the notifications of the new order through email and Lapasar manage order feature.
Suppliers are also able to download the Lapasar automated PO for record-keeping purposes.